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About our commercial,Industrial,Office,Floor Cleaning services in sydney

Gateway Services is a widely recognized leader in the commercial, industrial, office, floor cleaning services in the industry. We are a skilled and highly-motivated undertaking, with an envious record of two decades of successful operation in the commercial, industrial, office, floor cleaning services in the industry. As a professional venture, we naturally place high priority on reliability and security. We believe that our commercial and industrial cleaning Services expanding reputation is based on initiative and drive plus quality control, and most importantly, its ability to communicate promptly with its valued customers.

Our company’s reputation, growth and success in the highly competitive world of commercial,industrial,office,floor cleaning market are founded on the following attributes:

We are a large Australian-owned commercial and industrial cleaning enterprise based in Sydney. With over 20 years in the commercial,industrial,office,floor cleaning services in industry, we have a proud record of providing service to office,corporate cleaning in sydney as well as small to medium clients who have remained loyal to us. This is mainly due to the company’s professionalism.
Our professionalism is reflected in an efficient Management that responds quickly, and communicates diligently, in all matters concerning our customers. The Management is served by trained and experienced staff that has skills and expertise in all areas of cleaning, including OH&S.
In keeping with our professionalism in commercial,industrial,corporate office cleaning services in sydney, the company places high priority on security and dependability, so that our valued customers can pursue their business goals without having to worry about safety matters. We regard the absolute protection of the customers’ premises as the primary requirement of the industry.
Therefore the ethical values of trust, accountability, caring, attention to details, and flexibility in accommodating the particular needs (such as specifications and budgeting) of customers are what constitutes the company’s professional outlook.

As you would expect from such an organization, we use only the most up-to-date technology in our commercial,industrial,office,floor cleaning services, that is at once efficient, cost-effective and environmentally-friendly. The company’s own research plus networking with reliable suppliers keeps us informed of new and quality products in the industry.
Gateway Services’ over-all mission is excellence in the profession. The company has adopted practical and innovative approaches in management and operations to achieve continuous growth and reach that ultimate goal of excellence. Our mission is designed to serve the best interest of our customers.
We provide 24 hour service and have phone diversion facility for this purpose.

For your particular need do not hesitate to call us for an obligation- free quote on 9676 6220. A member of our sales team will respond promptly to your needs.

Testimonials

At the time of presenting our quotation, the Company will provide from our extensive list of clients at least 30 contacts with details of name, address and phone number.This is a testimony to the loyalty and satisfaction that marks our relationship with all clients. Several of our clients have come through referrals and recommendations of other valued customers.

Here is what they say……

Michael Moore

Summit Restaurant - Ph. 9247 9777

“I found Gateway Services have an excellent method of maintaining our large restaurant for last 12yrs.”

Julie Campbell

Nemmco Pty Ltd - Ph. 8884 5066

“As our business is very security conscious, we found Gateway Services reliable and trustworthy; we are very happy with their service.”

Amy Cai

Comet Training Pty Ltd - Ph 9649 5000

“We have been using Gateway Services as our cleaning contractors for over 10 years during business hours. The cleaning staffs are well presented and do a very thorough job.”

Warren

Metro Parking Management - Ph 9382 3400

“Gateway is cleaning all our New South Wales car parks using industrial ride on scrubbers and sweepers for the last three years, we are very happy.”

Roger

Tool Equipment & Co - Ph 9631 5222

“Gateway Services have been servicing us for over 10 years and we have had the same cleaning staff for all this time who have been doing excellent job.”

Mathew

Logtek Pty Ltd - Mob 0409 705 233

“We are receiving an excellent professional service from Gateway Services for all our factory floors, amenities, lunchrooms and outside areas”

Andrew Webb

Ability Education - Ph: 9211 4161, Mob 0421 729409

“Apart from excellent standard of cleaning service provided to our college by Gateway, we formed very high regard for the honesty of its staff in returning to us a substantial sum of cash found in the premises”

Security

Gateway Services recognizes that security is a paramount concern for our clients. The company’s reputation is built on its practice of treating the protection of client premises as a primary requirement of the industry. All personnel in the establishment are trained to be strict on security. Through on-site instruction and workshops, our employees are provided with all the necessary information on details of security matters. An important part of their training is to report any breach in security promptly to Site Supervisors and Area Managers for immediate action.

Moreover the company has instituted clearance procedures that permit only trained and trusted staff to be recruited. Thus the Company policy does not allow hiring through open advertisements; instead it has adopted a procedure of soliciting referrals, recommendations plus testimonials, from reputable past employers, and through networking with close associates, family and friends. The final hiring takes place only after rigorous dependability checks.

On specific request from our client, the company will provide testimonials and police clearance reports on employees concerning security matters.

The management has outlined plans to send selected employees to courses on security in order to obtain security license.

The Company has maintained high ethical standards through this policy of selective recruitment. It places high priority on values of loyalty, trust, and right conduct.

Quality Control

Gateway Services is a widely recognized leader in the cleaning industry. We are a skilled and highly-motivated undertaking, with an envious record of two decades of successful operation in the cleaning industry. As a professional venture, we naturally place high priority on reliability and security. We believe that Gateway Services expanding reputation is based on initiative and drive plus quality control, and most importantly, its ability to communicate promptly with its valued customers.

High Performance

Quality control is Gateway’s major asset that also accounts for its reputation and growth.
Gateway’s assurance systems are the best in the cleaning business.
The systems developed by the company ensure highest standard performance within the agreed terms.

Work Programs

High performance is maintained through work programs that have clearly defined, such as

Daily schedules
Staff rosters
Staff job descriptions

The above have been reviewed and perfected over a period of two decades.

Chemicals and Equipments

The Company policy requires use of most suitable chemicals and equipments.
Accordingly, it has long-term links with major suppliers.
With focus on quality, a highly selective procedure is followed in choice of materials and machines.
Data sheet on all cleaning products and equipments used by the cleaning staff is available to clients for scrutiny. A ‘Cleaning Products-Use and Safety Details’ chart will list all products used at a particular site.
All electrical and other equipments comply with A S standards.

Quality Control Inspection

On-site work performance is subjected to quality control inspection by Area Managers and Supervisors
This on-going inspection is carried out using quality control report forms that provide the structure for the reports
The final reports are developed taking into account the specifications and varied requirements of clients
The quality control reports are designed to pick up any below-standard work for prompt rectification so that there is no fall in standards
Copies of inspection reports are forwarded to the client for information and comment.

Customer Contact

Regular communication with clients on all aspects of the service provided is also how quality control is sustained.
Any negative point that emerges from such communication concerning cleaning standards, staff conduct, breaches of safety regulations or security matters are dealt with by Area Managers, in the first instance, and subsequently by the Senior Management if the matter is not resolved immediately.
A Cleaners’ Communication Book is also kept by the Management on client premises.
A phone diversion service guarantees quick response from Area Managers at all times and, if necessary, from the Management within 24 hours.

Staff Training and Competence

The Company keeps record of staff members’ qualification and training, and workshops are conducted to upgrade staff competence in the light of current developments in the industry.
The minimum standard is the Australian Contract Cleaners Association specification. The Gateway Cleaning employees, however, are encouraged to achieve the maximum competence in their area of expertise through on-going training programs.

Occupational Health & Safety Guide

Gateway Services has produced a comprehensive manual on occupational health and safety based on its extensive experience in risk management. Visit our website at www.gatewayservices.com.au for the full version of our manual called A Gateway Services Health and Safety Manual for Employees and Contractors. The following is a summary of the basic policies, principles and procedures.

Policy

The Company’s policy follows the requirements in NSW Occupational Health and Safety Act 2000, OHS Regulation 2001, National Standard for Manual Handling, Code of Practice for Health Care Workers and Code of Practice for Risk Assessment 2001. Our over-all aim is to ensure that no employees of Gateway Cleaning are exposed to risks to their health, safety and well-being. The Company’s ultimate objective is risk- free and safe working environment. In order to achieve this goal, we have in place a series of procedures and guidelines for employees and contractors. In general terms, Gateway Services’ aim, intentions and principles in relation to OHS revolve around the welfare of its employees. The objectives that Gateway aims to achieve through its safety policy are outlined below:

a risk and accident-free work environment
control all possible risk areas
prevent accidents from happening
educate Area Managers, Site Supervisors and Employees on health and safety
train employees to create risk-free workplace
involve employees in collective decision-making
ensure a system of work is followed to avoid risks
foster continuous communication on health and safety measures
all contractors/subcontractors to implement Gateway safety policies
complaints are heeded and problems solved without delay
provide rehabilitation to employees involved in accidents.

Procedures

The company has a risk management system that reinforces the following practice:

A system of work is followed to control risks
Employees are given regular information and instructions on health and safety
Training is offered to employees through workshops and seminars
Decision-making on OH&S is collective
Contractors are required to assure safe and risk-free procedures to cleaning operations
Effective communication maintained with employers, supervisors, and property owners
Strict procedures followed when accidents happen
Prompt response by Management to complaints by employees
Quick problem solving approach to reports and complaints
Random and planned inspections of work site are conducted

Management System

Gateway’s management system ensures the following guidelines are adopted:

The Gateway staff, contractors, employees and property owners understand that health and safety matters are everyone’s concern
Health and safety standards are followed in selecting contractors
The Company’s purchasing policy follows OH&S requirements
Employees are informed of emergency procedures
Procedures for reporting accidents and injuries are adhered to.
Training and seminars have OH&S in the program

The Company’s policy and procedures constitute its Management System.

Line of Responsibility on Safety Issues

While Gateway Services insists that safety is everyone’s concern; however in order to reinforce its policies and procedures the following line of communication is established. The Site Inspector, directly in touch with employees report to Area Manager who reports to the Managing Director. The employees, while drawing attention to risks to Site Inspector, have access to Management through Area Manager and Office Manager.

Area Manager

Make all staff in the work project aware of Company’s safety rules
Plan safe work environment
Arrange meetings with Site Inspectors on safety matters
Participate in training and workshops on health and safety
Direct corrective procedures
Investigate accidents
Assist in rehabilitation work
Raise the level of safety awareness
Act as a channel between the Management and Site Inspectors and employees.

Office Manager

Making all safety reports a priority item for Managing Director’s attention
Communicating any emergency reports urgently to the Managing Director
Keeping all safety records
Coordinating rehabilitation
Updating workers compensation.

Managing Director

Leading the Company on safety issues
Formulating safety policies
Keeping abreast of changes in safety regulations
Updating and implementing safety policies
Periodically reviewing Company’s safety policies
Reinforcing code of practice on safety.
Pro-active planning of activities relating to safety

Risk Management Program

1. Gateway risk management program is aimed at minimizing or eliminating all types of risks:

Physical
Psychological
Biological

2. Employees are reminded that workplace injuries happen because of the following reasons:

Obstacles and clutter
Spills
Faulty equipment
Defective power source
Inadequate personal protection
Introduction of new hazards after inspection
Ignoring safety instructions
Improper training
Haste

The Company’s risk management policy insists on ‘Think Safety’ in all circumstances.

Further Safety Measures

The company has a purchasing policy that takes into account OHS requirements.
Health and safety standards are followed in selecting contractors.
Meaningful communication is maintained with employees and property owners in the context health, safety and injury management.
Work Method Statements are readily available on hazards that are regarded as medium or high risk (working at heights, disposing medical waste).
Attention is given to proper record keeping of meetings and discussions that involves employees, particularly about work environment, and feedback is always encouraged.
Employees are informed about site emergency procedures.
A properly constituted OHS Committee is organized under the chairmanship of an Area Manager.
Regular OHS information is disseminated through Area Managers and Supervisors.
Return-to-program involves active participation by employees.
Training in OHS requirement takes into consideration of the literacy level and language of employees.
The company ensures that an important proportion of cleaners are suitable qualified to take up responsible positions (Senior Cleaners).
An integral part of the management system is reporting accidents and injury, and taking corrective action to prevent recurrence.
The following information is made available to employees: material safety data, report of atmospheric monitoring, inspections, certification, and immunization.

Cleaning Operations

Gateway’s safety Manual identifies specific instructions for each of these cleaning operations:

Dusting
Carpet cleaning
Sweeping
Vacuuming
Mopping
Buffing floors
Stripping
Bathroom & Toilet cleaning
Window cleaning
Emptying bins
Clinical and pharmaceutical waste
Chemicals
Violence at workplace

There is however certain instructions/procedures that applies to all cleaning operations.

Make workplace free of slip/trip risks
Remove all obstructions to cleaning operations
Adequate lighting
Materials stored properly
No danger from falling objects
Safe accessing of higher places
All mechanical items in good
Safe work arrangement and procedure
Reducing force and repetitive movements, following correct procedures for manual handling
Perform warm-up exercises
Check electrical equipment for faulty plugs, sockets, switches, lead
Check fire extinguishers
Proper care in lifting and shifting furniture and equipment
Procedures for working from heights
Clear debris and spills
Place correct signs
Inspect ladders
Keep metal ladders away from electrical equipments
Store hazardous substances safely
Label all containers
Adequate ventilation
Protective clothing
Personal hygiene
Adequate preparation for outdoor work
First aid facilities
Contact of first aid personnel
Toilet facilities for cleaners
Drinking water
Check exits
Check procedures for waste disposal
Do not overload bins
Wheelie bins and trolleys clear of pathways
Strategies when working alone
Communication with security
Daily safety check

Training and Seminars

The main purpose of training workshops and seminars is to develop proper knowledge, skills and attitude in relation to cleaning operations. The following are the more specific aims and objectives:

To inform employees about OH&S regulations and codes of practice
To instruct trainees on the Company’s health and safety requirements
To make employees and Management partners in OH&S risk control
To give employees practical training in health and safety procedures.

Curriculum

The material for training consists of the following

OH&S Regulations and Codes of Practice
Workers compensation s
Injury management
Ethical responsibilities
Risk management procedures
Origin of risks
Emergency procedures and first aid
Gateway Manual

Training Methods

Employee-centered approache
Making trainees problem- solvers
Developing safety skills
Expanding knowledge about health and safety
Developing correct attitudes
Instruction techniques include: group discussion, one-to-one tutoring, short talks/seminars, question and answer sessions, case studies, viewing video clips.

Seminars

There are three types of seminars in Gateway’s training program:

Special seminars on a problem-related topic-for instance, violence at workplace
seminars within a workshop situation— presentation by either a quest or a specialist
attending a public health and safety seminar.

Assessment

Trainees will be involved in two types of evaluation:

Evaluating the effectiveness of the training itself
Evaluation of trainees’ competence

The evaluation of the workshop will help to improve training. The method of evaluating the trainees is continuous assessment of their performance in the workshop by instructors and through self-evaluation. The main outcome of the training is both the trainees as well as the Management ought to have a clear view of the level of competence of each employee. Additional training will be provided through on-site instructions.

Gateway Services makes available Health and Safety Checklist to all their employees. And contractors are required to fill in a Contractor Checklist Form and to submit a Work Method Statement.

Environmental Impact

Cleaning industry has impact on the environment. Gateway Cleaning has incorporated in its company policy the following measures to managing the ecosystem:

Lending support to the country’s sustainability-based legislations

Taking simple actions on

water
waste management
energy and
biodiversity

We are sensitive to climate change and environmental damage, and high social cost in ignoring conservation.

Gateway Management, under the Managing Director, has taken on the responsibility of searching for smart solutions to cleaning that will not harm the environment.

Professional, Quality And Reliable Cleaning Services.

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