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Occupational Health & Safety Guide

Gateway Services has produced a comprehensive manual on occupational health and safety based on its extensive experience in risk management. Visit our website at www.gatewayservices.com.au for the full version of our manual called A Gateway Services Health and Safety Manual for Employees and Contractors. The following is a summary of the basic policies, principles and procedures.


The Company's policy follows the requirements in NSW Occupational Health and Safety Act 2000, OHS Regulation 2001, National Standard for Manual Handling, Code of Practice for Health Care Workers and Code of Practice for Risk Assessment 2001. Our over-all aim is to ensure that no employees of Gateway Cleaning are exposed to risks to their health, safety and well-being. The Company's ultimate objective is risk- free and safe working environment. In order to achieve this goal, we have in place a series of procedures and guidelines for employees and contractors. In general terms, Gateway Services' aim, intentions and principles in relation to OHS revolve around the welfare of its employees. The objectives that Gateway aims to achieve through its safety policy are outlined below:

  • a risk and accident-free work environment
  • control all possible risk areas
  • prevent accidents from happening
  • educate Area Managers, Site Supervisors and Employees on health and safety
  • train employees to create risk-free workplace
  • involve employees in collective decision-making
  • ensure a system of work is followed to avoid risks
  • foster continuous communication on health and safety measures
  • all contractors/subcontractors to implement Gateway safety policies
  • complaints are heeded and problems solved without delay
  • provide rehabilitation to employees involved in accidents.


The company has a risk management system that reinforces the following practice:

  • A system of work is followed to control risks
  • Employees are given regular information and instructions on health and safety
  • Training is offered to employees through workshops and seminars
  • Decision-making on OH&S is collective
  • Contractors are required to assure safe and risk-free procedures to cleaning operations
  • Effective communication maintained with employers, supervisors, and property owners
  • Strict procedures followed when accidents happen
  • Prompt response by Management to complaints by employees
  • Quick problem solving approach to reports and complaints
  • Random and planned inspections of work site are conducted

Management System

Gateway's management system ensures the following guidelines are adopted:

  • The Gateway staff, contractors, employees and property owners understand that health and safety matters are everyone's concern
  • Health and safety standards are followed in selecting contractors
  • The Company's purchasing policy follows OH&S requirements
  • Employees are informed of emergency procedures
  • Procedures for reporting accidents and injuries are adhered to.
  • Training and seminars have OH&S in the program
The Company's policy and procedures constitute its Management System.

Line of Responsibility on Safety Issues

While Gateway Services insists that safety is everyone's concern; however in order to reinforce its policies and procedures the following line of communication is established. The Site Inspector, directly in touch with employees report to Area Manager who reports to the Managing Director. The employees, while drawing attention to risks to Site Inspector, have access to Management through Area Manager and Office Manager.

Site Manager
  • Directly responsible for safety of cleaning operations
  • Implements the Company's risk management procedures
  • Inspects the site with employees to identify risks
  • Classifies risks as High Risk, Medium Risk, Low Risk
  • Implements corrective safety procedures
  • Listens to complaints
  • Seeks solutions
  • Ensures display of safety notices
  • Sets standard for safety

Area Manager
  • Make all staff in the work project aware of Company's safety rules
  • Plan safe work environment
  • Arrange meetings with Site Inspectors on safety matters
  • Participate in training and workshops on health and safety
  • Direct corrective procedures
  • Investigate accidents
  • Assist in rehabilitation work
  • Raise the level of safety awareness
  • Act as a channel between the Management and Site Inspectors and employees.

Office Manager
  • Making all safety reports a priority item for Managing Director's attention
  • Communicating any emergency reports urgently to the Managing Director
  • Keeping all safety records
  • Coordinating rehabilitation
  • Updating workers compensation.

Managing Director
  • Leading the Company on safety issues
  • Formulating safety policies
  • Keeping abreast of changes in safety regulations
  • Updating and implementing safety policies
  • Periodically reviewing Company's safety policies
  • Reinforcing code of practice on safety.
  • Pro-active planning of activities relating to safety

Risk Management Program

1. Gateway risk management program is aimed at minimizing or eliminating all types of risks:

  • Physical
  • Psychological
  • Biological

2. Employees are reminded that workplace injuries happen because of the following reasons:

  • Obstacles and clutter
  • Spills
  • Faulty equipment
  • Defective power source
  • Inadequate personal protection
  • Introduction of new hazards after inspection
  • Ignoring safety instructions
  • Improper training
  • Haste

The Company's risk management policy insists on 'Think Safety' in all circumstances.

Further Safety Measures
  • The company has a purchasing policy that takes into account OHS requirements.
  • Health and safety standards are followed in selecting contractors.
  • Meaningful communication is maintained with employees and property owners in the context health, safety and injury management.
  • Work Method Statements are readily available on hazards that are regarded as medium or high risk (working at heights, disposing medical waste).
  • Attention is given to proper record keeping of meetings and discussions that involves employees, particularly about work environment, and feedback is always encouraged.
  • Employees are informed about site emergency procedures.
  • A properly constituted OHS Committee is organized under the chairmanship of an Area Manager.
  • Regular OHS information is disseminated through Area Managers and Supervisors.
  • Return-to-program involves active participation by employees.
  • Training in OHS requirement takes into consideration of the literacy level and language of employees.
  • The company ensures that an important proportion of cleaners are suitable qualified to take up responsible positions (Senior Cleaners).
  • An integral part of the management system is reporting accidents and injury, and taking corrective action to prevent recurrence.
  • The following information is made available to employees: material safety data, report of atmospheric monitoring, inspections, certification, and immunization.


1. Gateway's safety Manual identifies specific instructions for each of these cleaning operations:

  • Dusting
  • Carpet cleaning
  • Sweeping
  • Vacuuming
  • Mopping
  • Buffing floors
  • Stripping
  • Bathroom & Toilet cleaning
  • Window cleaning
  • Emptying bins
  • Clinical and pharmaceutical waste
  • Chemicals
  • Violence at workplace

2. There is however certain instructions/procedures that applies to all cleaning operations.

  • Make workplace free of slip/trip risks
  • Remove all obstructions to cleaning operations
  • Adequate lighting
  • Materials stored properly
  • No danger from falling objects
  • Safe accessing of higher places
  • All mechanical items in good
  • Safe work arrangement and procedure
  • Reducing force and repetitive movements, following correct procedures for manual handling
  • Perform warm-up exercises
  • Check electrical equipment for faulty plugs, sockets, switches, lead
  • Check fire extinguishers
  • Proper care in lifting and shifting furniture and equipment
  • Procedures for working from heights
  • Clear debris and spills
  • Place correct signs
  • Inspect ladders
  • Keep metal ladders away from electrical equipments
  • Store hazardous substances safely
  • Label all containers
  • Adequate ventilation
  • Protective clothing
  • Personal hygiene
  • Adequate preparation for outdoor work
  • First aid facilities
  • Contact of first aid personnel
  • Toilet facilities for cleaners
  • Drinking water
  • Check exits
  • Check procedures for waste disposal
  • Do not overload bins
  • Wheelie bins and trolleys clear of pathways
  • Strategies when working alone
  • Communication with security
  • Daily safety check

Training and Seminars

The main purpose of training workshops and seminars is to develop proper knowledge, skills and attitude in relation to cleaning operations. The following are the more specific aims and objectives:

  • To inform employees about OH&S regulations and codes of practice
  • To instruct trainees on the Company's health and safety requirements
  • To make employees and Management partners in OH&S risk control
  • To give employees practical training in health and safety procedures.


The material for training consists of the following

  • OH&S Regulations and Codes of Practice
  • Workers compensation s
  • Injury management
  • Ethical responsibilities
  • Risk management procedures
  • Origin of risks
  • Emergency procedures and first aid
  • Gateway Manual

Training Methods
  • Employee-centered approache
  • Making trainees problem- solvers
  • Developing safety skills
  • Expanding knowledge about health and safety
  • Developing correct attitudes
  • Instruction techniques include: group discussion, one-to-one tutoring, short talks/seminars, question and answer sessions, case studies, viewing video clips.


There are three types of seminars in Gateway's training program:

  • Special seminars on a problem-related topic-for instance, violence at workplace
  • seminars within a workshop situation--- presentation by either a quest or a specialist
  • attending a public health and safety seminar.


Trainees will be involved in two types of evaluation:

  • Evaluating the effectiveness of the training itself
  • Evaluation of trainees' competence

The evaluation of the workshop will help to improve training. The method of evaluating the trainees is continuous assessment of their performance in the workshop by instructors and through self-evaluation. The main outcome of the training is both the trainees as well as the Management ought to have a clear view of the level of competence of each employee. Additional training will be provided through on-site instructions.

Gateway Services makes available Health and Safety Checklist to all their employees. And contractors are required to fill in a Contractor Checklist Form and to submit a Work Method Statement.

  • Precautionary Procedures

    Precautionary Procedures

  • Precautionary Procedures

  • Managing risk

    Managing risk

  • Spotless

    Think safety

Related links



Quality Control

Occupational Health & Safety Guide

Environmental Impact

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